How many ways can a corporation find to AVOID serving its customers?
Recently, I was interested in upgrading my Blackberry for the new Palm Pre. I imagine this would make Bell some money.
Calling 611 from my Bell cell phone, I spent 13:44 on hold, listening to the same upbeat messages about nothing I was interested in, over and over. Finally hung up in disgust.
I went online to the wryly-named “Customer Support Center,” and after four or five minutes of clicking into areas that dead-ended, I finally thought I could get a simple answer to a simple question by the incredible expedient of clicking ‘Contact Us.”
After filling out a form, which asked for a bunch of the same information I’d provided when I signed in, the system wouldn’t actually let me SUBMIT my question without giving them my account number.
Which I probably COULD have found, in another 3 minutes, by looking around their stupid piece of crap website.
But why bother?
Odds are good there’d be another roadblock thrown in my way later. Like not telling me they’d want my account number until AFTER they wanted to know – just out of friendly curiosity, doncha know? – if I was ALREADY a customer. Which I kinda thought, since the system had filled it my name automatically on this stupid form when I’d clicked to it AFTER SIGNING IN TO MY ACCOUNT – you would think they might already have known?
Who designs these websites? Idiots? Trolls? Dilbert’s boss?
One cannot help but think that the sites are doing what they were specifically, consciously designed to do.
Which is to keep from having to waste anybody’s time actually talking to their customers.
ALL the Canadian cell providers seem intent on making sure you’re bill is not only incomprehensible, but also almost impossible to double-check.
But I would have thought they’d at least be interested in getting even more of my money.
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